If you encounter an urgent issue outside of office hours, such as during the weekend, you can contact the emergency services. Here's what you need to know:
Emergency Number: +46(0)10 167 60 00
Important Information:
The emergency services are intended for critical matters, such as severe blockages in drains or water leaks. However, if your issue is not urgent – for example, a malfunctioning stove, a broken refrigerator light, or slow drainage – you will need to cover the cost of the emergency response yourself.
When contacting the emergency services, please provide your name, address, and telephone number, along with a description of the incident.
What Constitutes an Urgent Issue?
Determining what qualifies as an urgent issue can be challenging. Below, you'll find a guideline to help you identify such situations:
Water:
If water is flowing uncontrollably. If there's a water shut-off or minor leakage, it can be addressed during regular daytime hours.
Drainage:
If there's a toilet blockage, and no other toilets are available in the apartment. If flushing is impossible, try pouring a bucket of water into the toilet. If the water level rises on its own, contact the emergency services.
Electrical Issues:
If the power goes out in common areas (e.g., stairwells). If the power goes out in your apartment, first check the fuses and ensure your electricity bill is paid..
Apartment Door:
In case of a break-in, call the police first, and then contact the emergency services.
If your door cannot be locked or closed, call the emergency services. For other door-related issues, consult a locksmith at your own expense.
Broken Glass:
If there's a risk of personal injury due to broken glass.
Trash Chute:
If there's a blockage. Non-urgent cases will be addressed on the next business day.
Stove:
If at least one burner is functional, non-urgent repairs will wait until regular hours. For a completely broken stove, contact the emergency services during the day.
Refrigerator & Freezer:
Non-urgent repairs will be handled during normal working hours.
Laundry Room:
Clothes stuck in or jammed inside washing machines will be removed during the day. Machine repairs occur during regular hours.
Ventilation:
Non-urgent ventilation issues will be addressed during normal working hours. Urgent cases will be handled immediately unless the next day is a business day.